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UK Complete Calling Plan Terms


UK Complete Calling Plan Terms

Specific Terms and Details for UK Complete Calling Plans

Inclusive Minutes / Free Calls

Minutes are provided at the start of each month and unused minutes expire at the end of each month (do not roll over). A minimum usage of 60 seconds is subtracted per call from the allowance and a single call limit of 60 minutes is applied. Should a call exceed 60 minutes then normal call charges will apply for that call, in order to avoid charges simply hang up and re-dial before the hour is up. 

  • UK Landline Calls
    Inclusive calls are valid to landline destinations starting with the 01,02,03, 0845 & 0870 dialing codes.
  • UK Mobiles
    Inclusive calls are valid to UK Mobiles with the major networks (3, EE, O2, Orange, T-Mobile, Vodafone)
  • Prime International Destinations
    Inclusive calls (if included in your selected plan) are valid to the following landline destinations:
    ARGENTINA, AUSTRALIA, AZORES, BELGIUM, BRUNEI DARUSSALAM, CANADA, CANARY ISLANDS, CHATHAM ISLANDS, CHINA, CHRISTMAS ISLANDS, COCOS ISLANDS, CYPRUS, CZECH REPUBLIC, DENMARK, EASTER ISLAND, FRANCE, GEORGIA, GERMANY, GREECE, GUAM, INDIA, INDONESIA, IRELAND, ITALY, KOREA SOUTH, LUXEMBOURG, MADEIRA, MALAYSIA, MEXICO, NETHERLANDS, NEW ZEALAND, NORWAY, POLAND, PORTUGAL, PUERTO RICO, RUSSIA, SINGAPORE, SOUTH AFRICA, SPAIN, SWEDEN, SWITZERLAND, TAIWAN, THAILAND, TURKEY, UNITED STATES, VATICAN, VENEZUELA, VIRGIN ISLANDS US

A fair use policy is in force for the packages as it is intended that the phones provided are used for general telephony purposes and that calls will be made to destinations in proportion and both inclusive and chargeable calls will be made from the service. In the event that this package is considered to not be being used in a fair manner then calls will become chargeable as per normal call rates.

Telephone Number Transfer

An existing telephone line / number may be able to be transfered to IC to maintain your existing numbers this is included within the package. Transfers take approximately 10 working days to complete and you must ensure that any contractural commitments with your current supplier have expired prior to making the transfer request. Once submitted you may cancel a transfer up to 48 hours prior to the transfer date but a failed transfer fee of £9.95 will be applicable.

Installation / Transfer

Free activation & transfers are applicable where an engineer callout is not required (either to the premises or exchange). Where an engineer is required then a one off £99 will be required.

Typical Standard Call Rates

For calls made outside of the inclusive plans the standard call rates are as follows (all shown in pence per minute excluding VAT):-

Call Type Call Pricing in Pence Per Minute
UK Landlines 1p
UK Mobile (Orange, T-Mobile, O2, Vodafone & 3) 4.5p
UK 0845 Calls 5p
UK 0870 2.5p
International Prime Numbers 1.5p - 5p
International others 5p upwards
full details can be found in the MyIC section as these rates vary but will normally be 30%-50% less than BT published rates.

Chargeable calls are billed by the second and are rounded up to the nearest penny. For some numbers and premium services a fixed rate or call setup fee may be charged.