01782 667788
01782 667788

Maintenance & Outage Detail

Planned Maintenance - essential maintenance affecting one or two sip trunk customers

PMO REF : PMO-10409Service Area(s) : Voice and Video
Start Date : 17/08/2017 00:00Risk : Medium - Plan for the Impact to happen
End Date : 18/08/2017 05:00Impact : Medium - Brief or minor service disruption

Status : Normal Service

Overview - An essential firmware update is being undertaken on one of the voice gateways (SBC's) which will induce a momentary (less than one minute) loss of calls in setup (making new calls). No other service interruption is expected.

* Risk and Impact attributes were introduced recently therefore for some planned maintenance and outages records may not contain values for risk or impact.

Internet Central regrets any inconvenience this essential maintenance may cause our customers. Should you wish to discuss this matter further, please do not hesitate to contact our Support Desk on 01782 667766, please ensure that you quote the above PMO ticket reference as this will enable us to more easily respond to your issue.

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