IC Network Current Status

The transmission network is undergoing a series of upgrades and capacity additions, where work is of minor consequence with no sustained disruption work will be conducted on-going. Where works entail a routing change of longer than 30 seconds but under 5 minutes work will be restricted to between 6pm & 10pm each day. Where works are required that need an outage of longer than 5 minutes the hours will be restricted to 10pm to 2am and further notice will be provided here for these outages.

This is a huge project with every router in the network requiring changes / upgrades hence the blanket notice to allow these works to be completed within the shortest possible time with the least downtime and least degradation to performance possible.

Connect - Broadband Normal Service	Connect – Ethernet Normal Service
Connect – IC-Air Normal Service	Harmony Voice and Video Normal Service
Harmony Workspace Normal Service	Network - Core and Transit Network Upgrades
Hosting Normal Service	Disaster Recovery Normal Service

Support

Your IP Address is : 107.21.186.38

In this section you will find the knowledgebase which is the first point of call for most FAQ's (frequently asked questions), manuals, how to guides & fault finding advice

If you can't find the answer to your question in the knowledgebase then please contact our support team - details below and they will be happy to help.  Alternatively just click on our Live Chat Support button to speak to one of our support team members.

Contact Details:
Telephone: 01782 667766
Email: support@ic.co.uk

Helpdesk Opening Hours (excluding bank holidays):
7am - 6pm Monday - Friday
9am - 1pm Saturday