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Receptionist Console

Receptionist Console LogoReception Console is a carrier class, software-based attendant console for use by receptionists who manage inbound calls for small, medium and large enterprises, as well as departments and groups within the enterprise

Reception Console Overview

The Reception Console client is a feature-rich desktop application that works with desktop phones, softphones and mobile phones, allowing an operator to efficiently answer and manage incoming calls.

The client supports line-monitoring status, directory search, queuing and advanced call management functions, including Camp On, Call Park and Conferencing capability, and is fully integrated with the IC-talk IP Voice Services platform.

Available as Enterprise edition: The full-featured version, including queuing and support for Outlook and LDAP directory integration, designed to support any size organization.

 Receptionist Console Screenshot

Reception Console  - Operational Scenarios

  • Low Traffic - Single Receptionist answering one or more dedicated main numbers
  • High Traffic - One or more Receptionists managing multiple dedicated main numbers
  • Multi-Site Enterprise - Geographically-dispersed Receptionists supporting one or more main numbers
  • Multi-Tenant Offices - One or more Receptionists answering calls on behalf of different organizations
  • Multiple Departments - Receptionist directing incoming calls to group queues for different departments (e.g. sales, service)
  • After Hours - Receptionist automates the switch from "day" to "night" mode and vice versa
  • Mobile Receptionist - Remote Receptionist handles incoming calls with a mobile phone, using the Reception Console client application from any location with an available broadband connection. This can be part of an organization's business disaster recovery plan.

Call Control Features

  • Call Management features - Answer; dial, hold, conference, blind and attended transfer, move to queue
  • Drag and Drop transfer - Use mouse to manage calls
  • Line Monitoring - Line states include on-hook, off-hook, ringing, DND, Privacy and Call Forwarding Always
  • Camp On with Recall - Perform a directed hold when called party is busy
  • Directed Call Pickup - Pickup any ringing extension
  • Voicemail Transfer - Transfer calls directly to voicemail
  • Call Barge-In - Operator intrusion on a busy line
  • Group Call Park - Initiate line hunting on incoming calls directed to a department or group (e.g. support, sales)
  • Day/Night mode - Operators can automate the switch from "day" to "night" mode
  • Messaging - Send emails to contacts from desktop
  • Call History - Logs outgoing, received and missed calls
  • Call Statistics - Average hold time, transfer count
  • Queuing Features-Monitor, Add, Move and Report on calls in queues (Enterprise Edition)
  • Directory Support - Corporate, Monitored, LDAP, Outlook and SpeedDials for maximum flexibility
  • SpeedDials, Contacts & Notes - Up to 100 speed dials and total search capability. In addition add notes to entities for future reference.

 

Downloads/Links