CRM Connect
One Installer, over a dozen CRM
Integrations*
CRM Connect is an IPVS application for Windows desktop
that provides powerful integration with dozens of leading Customer
Relationship Management applications. Originate and manage calls
directly from applications and automatically display rich CRM
information for calls.
Available as a Windows desktop
installation, CRM Connect allows you to offer unique CRM solutions
that are tightly integrated with IPVS's market leading
communications services.
Highlights
-
Connects and integrates with all
IPVS Communications Services including Hosted IP Centrex and/or SIP
Trunking services
-
Easy to provision via
Self-Service Portals, simply assign the CRM Connect
Add-On
-
Windows based installation
wizard
-
Full control of telephone
handset from computer desktop
-
Instant access to CRM
information via Screen Pop based on Calling
information
-
Click-to-Dial and
advanced call control from within CRM
applications
-
Click-to-Dial from clipboard
-
Web page dialing
-
Click-to-Hold
-
Click-to-Transfer
-
Built in IPVS Call
History
Built-in Integration with:
Availability
CRM Connect is available as a
chargeable User Add-On on a per user, per month basis.
CRM Connect has been added to your
Service Offering(s) and is available to provision. Existing
Customers are required to be re-subscribed and their Site(s)
re-submitted in order for CRM Connect to become available.
The CRM Connect download is available
as a free application in the MyIC portal. A current CRM Connect
user add-on license is required for use.
Add CRM Connect to your handsets
today! Contact sales@ic.co.uk
or your local IPVS installer / IPVS system
maintainer.
* Additional CRM applications
can be supported and a customer integration and software build
service is available.
